Privacy policy

Last updated: September 24, 2026

Bensa Arredamenti operates this store and website, including the information, content, features, tools, products and services, in order to provide you, our customer, with a proper shopping experience (the "Services"). Bensa Arredamenti is supported by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal data when you visit, use, make a purchase or carry out any other transaction through the Services, or when you communicate with us. Should there be any conflict between our Terms and Conditions of Service and this Privacy Policy, this Privacy Policy shall prevail in relation to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services you confirm that you have read this Privacy Policy and understood what is described in relation to the collection, use and disclosure of your information.

The personal data we collect or process

When we use the term "personal data" we mean information that identifies you, or another person, or that is reasonably linked to you or another person. Personal data does not include information collected anonymously or that has been anonymised, such that it cannot identify you or be linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, depending on your interaction with the Services, on where you live and to the extent permitted or required by applicable law:

• Contact details including name, address, billing address, shipping address, telephone number and email address.
• Financial data including credit card, debit card and financial account numbers, card payment data, financial account data, transaction details, payment method, payment confirmation and other payment details.
• Account data including username, password, security questions, preferences and settings.
• Transaction data including items you view, add to your cart, add to a wish list, or purchase, return, exchange or delete, and past transactions.
• Communications with us including information you include in communications with us, for example if you submit a dispute to customer service.
• Device information including information about your device, browser or connecting network, your IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, as well as how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal data;
• Automatically through the Services including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to implement a given technology and when they collect or process your personal data on our behalf;
• From our partners or from third parties.

How we use your personal data

Depending on how you interact with us or which Services you use, we may collect your personal data for the following purposes:

• Providing, personalising and improving the Services. We use your personal data to provide you with the Services, as well as to enforce our agreement with you; process your payments; fulfil your orders; remember your preferences and the items you are interested in; send you account-related notifications; process purchases, returns, exchanges or other transactions; create, maintain and manage your account; arrange shipping; facilitate returns and exchanges; enable you to post reviews; and create a personalised shopping experience, for example through product recommendations linked to your purchases. This may include using your personal data to personalise and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send you marketing, advertising and promotional communications by email, text message or post, and to show you online advertisements for products and services within our Services or on other websites, including based on items you have previously purchased or added to your cart, and other activity within the Services.
• Security and fraud prevention. We use your personal data to authenticate your account; provide a secure payment and shopping experience; detect, investigate or take action regarding any fraudulent, illegal, unsafe or harmful activity; and protect public safety and our services. By choosing to use the Services and register an account, you take on responsibility for safeguarding your credentials. We recommend that you do not share your username, password and other login details with anyone.
• Communicating with you. We use your personal data to provide you with customer support; provide you with responses; offer you effective services; and maintain our business relationship with you.
• Legal reasons. We use your personal data in accordance with applicable law or in response to valid legal process, including requests from public authorities or government agencies; to investigate or take part in testimony, potential or ongoing litigation, or other legal proceedings; and to enforce or investigate potential breaches of our terms or policies.

How we disclose personal data

In certain circumstances we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (for example, IT management, payment processing, data analysis, customer support, storage, fulfilment and shipping).
• With business and marketing partners to provide you with marketing services and advertisements. For example, we use Shopify to offer personalised advertisements with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share your data for the purpose of showing you personalised advertising and marketing based on your online activity with different merchants and websites.
• When you ask us, or authorise us, to disclose certain information to third parties, for example to ship your products, or when you use social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy; in compliance with any legal obligations (including responding to subpoenas, search warrants and similar requests); to enforce terms and conditions of service or policies, and to protect or defend the Services, our rights and those of our users or other persons.

Relationship with Shopify

The Services are supported by Shopify, which collects and processes personal data relating to your access to and use of the Services in order to provide and improve the Services for you. In order to provide and improve the Services for you, the data you submit to the Services will be transmitted to, and shared with, Shopify and third parties, which may be located in countries other than your own. In addition, to help you protect, grow and improve your business, we use certain advanced Shopify features that incorporate the data and information received from you through your interactions with our store, as well as with other merchants and with Shopify. In order to provide these advanced features, Shopify may use personal data collected from your interactions with our store, as well as with other merchants and with Shopify itself. In such circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights relating to the use of your personal data for such purposes. For more information on how Shopify uses your personal data and on the rights you may have, you can consult Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights relating to your personal data here: Shopify Privacy Portal link.

Third-party websites and links

The Services may include links to websites or other online platforms operated by third parties. If you open links to sites that are not affiliated with, or controlled by, us, you may be required to accept their privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of such sites, nor the accuracy, truthfulness or reliability of the information they contain. Information you provide in public or semi-public contexts, including information you share on third-party social platforms, may also be viewed by other users of the Services and/or by users of those third-party platforms, without restriction on its use by us or by third parties. The fact that we include such links does not imply any endorsement on our part of the content of those platforms, nor of their owners or operators, except as disclosed within the Services.

Children's data

The Services are not suitable for use by children, and we do not knowingly collect the personal data of children under the age of majority in your jurisdiction. If you are a parent or guardian of a minor who has provided us with their personal data, you can contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of "sharing" or "selling" (as those terms are defined under applicable law) the personal data of persons under 16 years of age.

Security and retention of data

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security". In addition, any data you send us may not be secure while in transit. We recommend that you only use secure channels to communicate confidential or sensitive information to us.

How long we retain personal data depends on several factors, such as whether we need the data to maintain your account, to provide you with the Services, to comply with legal obligations, to resolve disputes or to enforce other agreements and policies.

Your rights and choices

Depending on where you live, you may have one or more of the rights listed below in relation to your personal data. However, these rights are not absolute, they may apply only in certain circumstances, and we may decline your request to the extent permitted by law.

• Right of access/to know. You may have the right to request access to the personal data we hold about you.
• Right to deletion. You may have the right to request the deletion of the personal data we hold about you.
• Right to correction. You may have the right to request the correction of the personal data we hold about you.
• Right to portability. You may have the right to receive a copy of the personal data we hold about you and to ask us to transfer it to a third party, in certain circumstances and subject to certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you can explicitly opt out of receiving them at any time using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or to orders you have placed.

You may exercise any of these rights where indicated within the Services, or by contacting us using the contact details below. For more information on how Shopify uses your personal data and on any rights you may have, including those relating to data processed by Shopify itself, you can visit https://privacy.shopify.com/en.

You will not suffer any discrimination for exercising these rights. Before processing your requests we may need to verify your identity, within the limits permitted by applicable law. In accordance with applicable law, you may appoint an authorised agent to make requests on your behalf in order to exercise your rights. Before accepting a request from an agent, we will ask them to provide proof that they have been authorised by you, and we may ask you to verify your identity directly. We will respond to your request within the reasonable timeframes set out by applicable law.

Complaints

If you have any complaints about how we process your personal data, contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to report your complaint to your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International transfers

Please note that we may transfer, store and process your personal data outside the country in which you reside.

Where we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the competent UK authorities, unless the data transfer is to a country deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We will update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory purposes. We will post the updated Privacy Policy on the website, change the "Last updated" date and issue a notice as set out by applicable law.

Contact

If you have any questions about our privacy practices or about this Privacy Policy, or if you wish to exercise any right available to you, call +39 0171 48345, send an email to matteo.porporato@simpolagency.com or contact us at Via Tetti Valfrè, P.IVA 12217550016, 10043 Tetti Valfrè TO, Italy For the purposes of applicable data protection laws, we are the controller of your personal data.